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Shipping & Returns
Please find below a summary of our delivery charges. Any applicable delivery charges will be added at Checkout and you will then be asked to enter any delivery address details.
Orders up the Value of £40 = £ 8
Orders between £41 and 80 = £12 Orders of or over the Value of £81 = £15
All prices on this website are inclusive of UK VAT. To calculate delivery charges outwith EU country's, we have added 15% over the UK VAT inclusive price to compensate additional delivery costs. Non EEC country's are VAT exempt.
Delivery of personalised items and special commisions is normally 6 weeks, but for items required for a particular date, we need at least 8 weeks from ordering or from the time the design is agreed (whichever is later) if delivery is to be guaranteed.
If for any reason you are not entirely satisfied with your order, we offer a money back guarantee if the goods are returned to us, undamaged, within 14 days of receipt. In the unlikely event that goods are found to be faulty or damaged upon receipt, we offer to replace the faulty item at no additional charge to the customer. The Company must be notified of any problems within 48 hours of the receipt of the goods; proof of purchase as well as evidence of the fault or damage must also be provided.
WEMYSS WARE®, WEMYSS®, the WEMYSS RANGE®, and GRISELDA HILL® are all registered Trade Marks of Griselda Hill Pottery Ltd.